Frequently Asked Questions


Changes can be made to your appointment time, date, or group size. If you need to adjust your booking, leave the studio a message via email, text, or call.

We offer refunds for cancellations at least 4 days (96 hours) in advance of your appointment time. We do not offer refunds for cancellations within 72 hours of your appointment/booking, however you may reschedule and transfer your deposit to a future booking within 1 year of the original booking date. Bookings that have been rescheduled are non-refundable.

Yes, each person participating in an activity needs to have their own booking reserved. You can book for multiple participants in the same activity during the booking process. If your group is doing multiple/different activities, bookings need to be made for each activity.

The $18 per person deposit is to reserve a space in the studio for each participant, as seats are limited.

Yes, please contact the studio via email (preferred) to inquire about renting out the studio for a private event.

You may reserve open studio bookings (non private event, other patrons will be copresent in the studio) for larger groups as our availability and capacity permits. If you are having trouble booking the group size on the website, please contact the studio to coordinate.


Tufting: Before your appointment time, prepare a photo reference which you’ll be using for your rug design. The photo should be saved to your photo album which will be connected to one of our projectors for easy transfer! The reference image should be clear and ideally have bold lines instead of very fine details.

Cream Glue: If you are decorating a phone case, please notify the studio of your phone model as early as possible before your appointment. If you’d like to bring in your own phone case or item to decorate, you are more than welcome to!

We recommend designs with bold lines. Fine/small details are difficult to capture in the smaller sized rugs. Popular design ideas that work very well: Hello Kitty, Murakami Flower, Kirby, and Emojis. Visit our Instagram and TikTok for more inspiration!

The frame sizes for rug tufting are as follows:

  • Small: 19” x 19”
  • Medium: 24” x 28”
  • Large: 35” x 35”
  • Mega: 36” x 60”

Tufting: The rug backing process takes about 2 weeks due to the volume of orders. We will give you an expected finish date at the time of your booking and reach out to you by text when they are ready for pickup, or you can arrange for shipping with us at checkout. Please note for pick up: We will hold the rugs for about 30 days after the pick up date. If
you need an extension, please let us know.

Cream glue: The glue takes about 24-36 hours to fully dry. You may leave your project at the studio to dry or we can give you a box to take home the same day (carefully!). Please note: Projects left to dry at the studio will be held for 30 days after the pick up date.

  • Mosaics: 3 hours (without grouting) 4.5 hours (with grouting).
  • Lipstick: 1.5 hours.
  • Cream Glue: 2 hours.
  • Tufting: Small 2-3 hours, Medium 3-4 hours, Large 5 hours, Mega 6+ hours.

People may work on one activity together, however each person in the studio will need to cover a studio fee.

For safety reasons, we recommend tufters to be at least 14 years old with parent supervision.

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